We’re searching for a

Customer Success Manager

GTMTel Aviv, IL

About The Position

LSports is a world-leading sports data provider, trusted by sportsbooks worldwide to deliver real-time data with unmatched accuracy and reliability. With technology that drives smarter trading and deeper engagement, we empower bookmakers to grow, innovate, and stay ahead of the game.

If you’re passionate about sports and technology and want to make your mark in a fast-moving industry, don't miss this chance! Step onto the field with us and help build the future of sports data – We are looking for a talented Customer Success Manager.

What You’ll Do:

Building overall relationships with assigned customers through increasing product usage, ensuring retention and long-term customer success.
Working with internal teams to manage technical use cases for your customers.
Assist your customers in deriving the best performances from our product by providing a full comprehensive training about our products and get the customers’ feedback.
Delivering internal and external quarterly reviews for each customer according to their requirements and usage
Partnering with the Sales team to deliver impactful customer insights that help drive expansions and retention.

Requirements

At least 3 years of CSM experience in a B2B SaaS company, working with global customers.
Native or mother-tongue level English.
Sport-oriented with knowledge of various sports terms and rules.
Excellent customer service skills.
Strong troubleshooting and critical thinking skills.
Ability to work under pressure.
Independent, self-motivated, and dedicated.
Experience working for a sports-related product company.
Willingness to work on-site in Ashkelon once a week.

Life at LSports

We’re honest with each other and open to new ideas. We challenge ourselves to excel, knowing that good relationships never come at the expense of professionalism. We’re dynamic, always growing and improving to stay on top.

Come join a team that’s all about winning together, with integrity and heart.

All the Extras You Deserve

Health insurance
Professional development with skills-based courses & Udemy account
Hybrid work model (Wallaballa)
Cibus
Birthday day off
Access to ‘Group Hug’ platform
Fun company and team social events
Dog-friendly policy
Kids Summer Camp

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