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About The Position
LSports has positioned itself as the number 1 provider of sports data in the world. On its mission to bring innovation to the industry, the company has mastered sports data collection and analysis, advanced data management, and unique stimulation services such as AI-based sports tips, high-quality sport visualization, and more.The sports data industry is still growing, and LSports' real-time solutions are at the forefront.If you share our love of sports and tech, you've got the passion and will to better the sports-tech and data industries - join the team! We are looking for a highly motivated NOC Operator.
What will you do?
- Monitor and support the company's production systems and applications running on the cloud (AWS)
- Coordinate the activities of the NOC team members during shifts.
- Define, set, and manage various monitoring tools and alert systems
- Work closely with DevOps on constantly improving our product and infrastructure monitoring and implementing new solutions
- Assist in coordinating operations and engineering teams to identify errors and anomalies
- Identify and verify service impact to customers, and dispatch subject matter experts in support of prompt problem resolution
- Communicate with internal and customer-facing teams in support of status updates regarding open issues and implement actions in support of root cause analysis and problem remediation.
- Experienced and proficient with troubleshooting techniques and problem-solving in a 24x7x365 production environment (SaaS/Web);
- Proven experience in monitoring and supporting production systems and applications
- Proficiency in Linux, Windows, Kubernetes, Docker, Prometheus, Logz.io, RDS, AWS CloudWatch, and Grafana is a definite advantage.
- Excellent communication skills
- Team player and ability to work well under pressure.
- Availability for a 24/7 work environment - weekends and Holidays included.
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