We’re searching for a
Technical Support Specialist
About The Position
LSports has positioned itself as the number 1 provider of sports data in the world. On its mission to bring innovation to the industry, the company has mastered sports data collection and analysis, advanced data management, and unique stimulation services such as AI-based sports tips, high-quality sports visualization, and more.
The sports data industry is still growing, and LSports real-time solutions are at the forefront.
If you share our love of sports and tech, you've got the passion and will to better the sports-tech and data industry - join the team! We are looking for a highly motivated Technical Support Specialist
As a Technical Support Specialist, you will be:
- Responding by text to customer queries in a timely and professional manner.
- Identifying customer needs and helping customers use our company's products.
- Acting as the technical focal point for customer-facing teams.
- Troubleshooting issues and providing technical guidance for key positions within customers' organizations.
- Analyzing and reporting product malfunctions and bugs.
- Excellent customer service skills.
- Strong troubleshooting and critical thinking skills.
- Ability to work under pressure.
- Experience working in advanced computing environments.
- Close to native English proficiency.
- Availability for a 24/7 work environment - weekends and Holidays included.
- Minimum of 4 shifts per week.
- Exceptional communication and interpersonal skills, highly organized, collaborative and detail-oriented.
- Understanding of Sports - Advantage
- Driven, self-motivated, enthusiastic, and with a "can do" attitude.
- Have, or be willing to learn, basic technical skills in connecting to APIs to confidently discuss technical terms.
- Comfort in a startup environment, we move quickly and wear many hats in a dynamic environment.
- Empathetic, positive attitude with a desire to help our customers reach their goals.
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