LSports
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We’re searching for a

Solution Engineer

TechnologyRamat Gan, IL

About The Position

LSports has positioned itself as the number 1 provider of sports data in the world. On its mission to bring innovation to the industry, the company has mastered sports data collection and analysis, advanced data management, and unique stimulation services such as AI-based sports tips, high-quality sport visualization, and more. The sports data industry is still growing, and LSports real-time solutions are at the forefront. If you share our love of sports and tech, you have the passion and will to better the sports-tech and data industries - join the team! We are looking for a highly motivated

As a Solution Engineer

at Lsports, you will play a pivotal role in partnering with our sales team and customers to provide innovative technical solutions. Your expertise in areas such as Rabbit MQ, scripting languages, cloud and Kubernetes platforms, and database querying will be instrumental in driving successful customer integrations and enhancing our product offerings.

Sales Collaboration: Join sales calls globally to address technical queries and design tailored technical solutions.

Customer Testing Support: Guide customers through testing phases, tackling complex technical challenges to improve conversion rates and reduce testing duration.

Integration Leadership: Partner with Customer Success Managers (CSMs) during customer integration phases, leading technical processes for a seamless and efficient experience.

Process Enhancement: Document customer interactions, reflecting insights to the product team, and collaborating on technical documentation, SDKs, and best practices.

Responsibilities:

  • Pre-Production Testing: Conduct necessary tests with customers pre-production, and drive product and R&D teams to develop tools enhancing this process.
  • Technical Account Management: Act as a technical account manager, participating in regular calls with the CSM team.
  • Proactive Monitoring: Monitor customer behaviors such as usage patterns and API interactions, proactively addressing potential issues with the CSM team and customers.
  • Support Team Escalation Point: Serve as the escalation point for the support team for connectivity and API-related issues.

Requirements

Requirements:

  • Proficiency in Rabbit MQ and other messaging systems.
  • Strong scripting skills in various languages.
  • Deep understanding of cloud environments and Kubernetes platforms.
  • Rapid learning ability to keep up with evolving technologies.
  • Familiarity with monitoring tools like Grafana and Colorlogix.
  • Competence in database querying and manipulation.
  • Experience working with ticketing systems such as Salesforce.
  • Solid understanding of API calls and their integration.

Qualifications:

  • Bachelor's degree in engineering, Business administration or a related field.
  • 5 years of experience in a similar role.
  • Strong problem-solving skills and ability to work under pressure.
  • Excellent communication and interpersonal skills.
  • Ability to work unusual hours (when needed) including weekends and holidays
  • Ability to work collaboratively in a team environment.
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